Frequently Asked Questions
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your shopping experience remains enjoyable and hassle-free.
Time Frame: Items must be returned within 30 days of the delivery date.
Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
Final Sale Items: Final sale items cannot be returned or exchanged.
Hygiene Products: For hygienic reasons, underwear and swimwear cannot be returned.
Contact Us: Email our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions.
Prepare Your Package: Pack the items securely in the original packaging (if possible), and include your return authorization and order number.
Ship Your Return: Send your package to the return address provided in the return authorization email. We recommend using a trackable shipping service to ensure your return is received.
Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Process: If you need to exchange an item for a different size or color, please return the original item following the return process and place a new order for the desired item.
Expedited Processing: We will process the new order as soon as the returned item is received and inspected.
If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the damage or defect. We will arrange for a replacement or refund as quickly as possible.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part.
Responsibility: AREM is not responsible for items lost in return shipping. We recommend using a trackable shipping method.
Return Address: Returns should be sent to the address provided in the return authorization email.
If you have any questions about our return policy or need assistance, please contact us at:
info@thearemstore.com
Thank you for shopping with AREM. We appreciate your business!