Frequently Asked Questions
Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Changes: Due to fast shipping times, we are unable to make changes to an order once it is placed. The order can be returned, and a new order placed.
Domestic Shipping: We offer free standard shipping on all domestic orders over $50. For orders under $50, a flat rate of $5 applies.
Standard Shipping: 2-3 business days
Express Shipping: 1 business day (additional charges apply)
International Shipping: Shipping rates vary based on destination and will be calculated at checkout.
Standard International Shipping: 7-21 business days
Express International Shipping: 3-7 business days (additional charges apply)
Domestic Orders: USPS, UPS, FedEx
International Orders: DHL, FedEx, UPS
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier.
We currently do not ship to P.O. Boxes. Please provide a physical address for delivery.
While we strive to meet the estimated delivery times, there may be occasional delays due to factors beyond our control (e.g., customs delays, carrier delays, weather conditions). We appreciate your understanding and patience.
If your tracking information indicates that your package was delivered but you have not received it, please contact us within 7 days of the supposed delivery date. We will work with the carrier to investigate and resolve the issue.
If you receive a damaged item, please contact us immediately with your order number and a photo of the damage. We will arrange for a replacement or refund as quickly as possible.
For information on how to return or exchange an item, please refer to our Return Policy.
If you have any questions about our shipping policy or need assistance, please contact us at:
info@thearemstore.com
Thank you for shopping with AREM. We appreciate your business!